TERMS

General

You must be 18 years old to shop on equestriandesign.se, otherwise your parents approval will be required.

We reserve ourselves for any printing errors and for product images that sometimes do not fully reflect color, shape and appearance of products.

 

Prices and payment

Each item is listed with price including VAT. In the cart you can see the total price including all taxes, VAT, shipping and payment.

Shipping and Deliveries

We have no minimum order limit, you choose yourself how many products you want to shop.

Payment terms are specified in the cart depending on the payment method chosen.
Free shipping within Sweden. Shipping to Europe and outside will be charged at checkout. 

 

We reserve the right to sell all inventory items before we update the website, and we will inform customers about the estimated delivery time. The customer is always entitled to cancel purchase free of charge unless the item is in stock. The packages are delivered by PostNord, Schenker or another carrier to the delivery point.

Equestriandesign Sweden AB is responsible for transportation to you as a customer. You as a customer and the carrier represent the risk of any return to us.

Selected transport companies are hired for transport of letters and parcels, and we comply with the Distant and Home Sales Act (2005: 59). If you are under 18 years, your parents approval is required to complete a purchase.

Product Delays

Sometimes delivery delays occur from our suppliers beyond our control. This can happen, for example, when a supplier can not fulfill his delivery obligations towards us or problems in the manufacturing process. If this happens, we waive compensation for the damage caused by the delay. As a customer, you always have the right to cancel the purchase at no cost on delivery.

Return Policy

Right of cancellation under the distance contract law entitles you to undo your purchase within 14 days. In your message to us, it must be clear that you regret. The withdrawal period begins to run on the day you received the item or a substantial part of it. If the contract concerns a custom made item - or a product that has a clear personal touch, such as fabric ordered per meter, the right of withdrawal does not apply.

If you took advantage of your right of withdrawal:
You are required to keep the product in as good condition as when you received it. You may not use it, but of course, carefully examine it. If the product is damaged or lost because you are negligent, you lose your right of withdrawal. It is of utmost importance that the product is not used before replacement / return and all pieces and packaging should be included in the shipment of the product.

Privacy Policy / Data Protection Policy

When you place your order with us, you provide your personal information. In connection with your registration and order, you agree that we store and use your information in our business to complete the agreement with you.

We need to know who you are and where you want your goods to be delivered. The information is not only used to help you complete your purchase and for the webshop to handle your order, but also to prevent fraud and meet legal requirements.

The reason for saving your information is by consent. We ensure that your information is collected with the utmost account of your integrity. We never share or sell personal information to third parties. You have the right under the Data Protection Ordinance (GDPR) to have the information that we have registered about you deleted, collected and adjusted. We are required to correct information that is incorrect, incomplete or misleading, so inform us of any changes.

However, there may be legal obligations that prevent us from immediately deleting parts of your data. These obligations derive from accounting and tax legislation, banking and money laundering legislation, but also from consumer law. What we do then is to block the data we are required to save, from being used for purposes other than fulfilling such legal obligations.

If you want to know more about GDPR and how we handle your information contact us by email.

Deliveries

Most items are shipped from us within 3 days, but sometimes it may take up to a week. One week delivery time does not apply to special or orderly items as delivery time may be slightly lower. Should delivery time for some reason not be possible, we will inform you accordingly, which means you can choose to rescind or resume the order.

Reservations

Equestriandesign Sweden AB reserves the right to make any changes in stock, image and typing errors on the site. This includes errors in product description or technical specification, incorrect pricing, price adjustments, or incorrect information as to whether an item is in stock. Equestriandesign Sweden AB reserves the right to correct any errors and to change or update the information at any time. If an incorrect price has been declared for a product that you have ordered, Equestriandesign Sweden AB will inform you of this and await your approval of the new price before Equestriandesign Sweden continues with the order. All image information on the site should be considered solely as illustrations. These illustrations can not be guaranteed to reflect the amount of goods you receive or the exact appearance, features, or origin of the product. We reserve ourselves for changes in prices due to large price discrepancies from our suppliers, misprints or other errors beyond our control. Read more about unforeseen events under the Force Majeur below.

Unpacked packages

Unpacked goods are returned to us. For all unpacked packages, we reserve the right to charge you for return shipping and handling fee, currently 25 euros.

 

Returns

Returns are at your own expense except if the item is defective or if we have packed incorrectly. Returns should be sent as a letter or package. If you wish to use your right of withdrawal, please return the item to us in original packaging and with all patches and labels left. Always contact us before a return is made.

Refund Obligation:
We shall, if you have exercised your right of withdrawal, pay back what you have paid for the item as soon as possible or within 30 days from the date we received the item. You will pay the return costs when you return the item. We always pay the return charge to send back so-called replacement goods.

When you take advantage of your right of withdrawal:
You are required to keep the product in as good condition as when you received it. You may not use it, but of course, carefully examine it. If the product is damaged or lost because you are negligent, you lose your right of withdrawal.

Force majeure
In case of unforeseen events such as natural disasters, war, decision of authority, major price changes, lack of subcontracting, labor market disputes, and these comparable events beyond our control that could not reasonably be foreseen at the conclusion of the agreement and make it difficult or impossible to accomplish on our part , causes equestriandesign.se to be exempted from the performance of the agreement in those parts affected by the circumstances.